Wednesday, February 10, 2016
Week 4 BOC: Employee Recruitment and Selection
In
my opinion I believe in following the guidelines that represent the company
when it comes to physical attractiveness during the recruiting process. The
physical identity of your employees is very important to the company and
securing and keeping an adequate customer base. “That is why employee
recruitment and selection efforts are so critical to the long-term success of
every hospitality business and to all of the hospitality managers who direct
their operation’s recruitment and selection process” (Hayes, David K. Human
Resources Management in the Hospitality Industry, 1st Edition. Pg. 100. Wiley, 02/2008. VitalSource Bookshelf
Online). When customers see an employee with poor hygiene that can stop a
customer from doing business or they will just make a complaint against the
business which can hurt the company in many different ways. During the hiring
process it’s important to pay attention to any visible tattoos, scars and
personal hygiene these factors are important when considering someone for
employment. “Our people are our greatest asset” (Hayes, David K. Human Resources Management in the
Hospitality Industry, 1st Edition.
Pg. 100. Wiley, 02/2008.
VitalSource Bookshelf Online). When a company has an image to protect and a
standard to adhere to this is why the recruiting process must pay attention to
controllable and uncontrollable factors. “Employee recruiting and selection are
the first two essential steps taken by businesses to identify and choose the
right employees, with the right qualifications, to serve their customers” (Hayes,
David K. Human Resources
Management in the Hospitality Industry, 1st Edition. Pg. 100. Wiley, 02/2008. VitalSource Bookshelf
Online).
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